- Communication – written, spoken and negotiation
- Planning – strategic, project, financial, risk assessment
- Productivity – Time Management, problem-solving, multi-tasking and prioritisation.
| - Information Science – Classifying, Cataloguing, Research
- Computer – IS-Oxford Heritage, Softlink Oliver/Alice, SIRSI Unicorn, Microsoft Office, Drupal, FrontPage/Expression Web, Dreamweaver (CSS and HTML), Photoshop and Acrobat.
- Event Organisation – author visits, book fairs
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