- Communication – written, spoken and negotiation
- Planning – strategic, project, financial, risk assessment
- Productivity – Time Management, problem-solving, multi-tasking and prioritisation.
- Information Science – Classifying, Cataloguing, Research
- Computer – IS-Oxford Heritage, Softlink Oliver/Alice, SIRSI Unicorn, Microsoft Office, Drupal, FrontPage/Expression Web, Dreamweaver (CSS and HTML), Photoshop and Acrobat.
- Event Organisation – author visits, book fairs